Frequently Asked Questions
Q
I am not sure which product to buy. Can you please help me out?
A
Sure! We are always available between 10:30 AM to 6 PM. We will help you choose the best fit and best products. Kindly, call us at 09830793949 and one of our product specialists will guide you.
Q
How do I register with CLYMAA?
A
Follow these steps to register:
• Click SIGN IN / REGISTER at the top right corner of the page
• Click on REGISTER
• Enter your details
• Click on CREATE ACCOUNT
You are now registered with CLYMAA .
Alternatively, use your Facebook account or Google Plus account.
Q
I have forgotten my login password, what do I do?
A
Please click “Forgot Password” on the login page & enter your email id. You will receive a link to help you reset your password.
Q
The customer care number provided on the website is always busy? How long do I need to wait?
A
We truly regret the inconvenience caused. Our associates might be busy assisting other customers. Please call us after sometime or Contact us .
Q
I want to send a surprise gift to my wife but don’t know much about Nightwear , can you please help me out?
A
Sure! We are always available between 10:30 AM to 6 PM. We will help you choose the best fit and best products. Kindly, call us at 09830793949 and one of our product specialists will guide you.
Q
What are the discounts currently running on your site?
A
We always have discounts and offers live on the site . We suggest you visit our site and click Sale to know more.
Q
In case I return the products, will the COD charges be credited back?
A
No. These are one time charges and are non-refundable.
Q
What does assorted color mean?
A
Same style but different colors and pattern.
Q
I don’t know how to place my order.
A
Follow these steps:
• Select the product
• Select the size
• Pick the colour
• Click ADD TO CART
• Click on PLACE ORDER
• Enter your shipping details
• Select the mode of payment
• Note your order number
Alternatively, you can always reach us at 09830793949 or Contact Us and one of our associates will help you to place an order.
Q
I got an error while placing the order. I’m not sure if the order is placed.
A
For every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again.
Q
How do I track my order.
A
Follow these steps:
• If you are a registered customer with us, you can always login into your account and you will be able to see the status of your order.
Q
Can I see the products before I accept the courier?
A
We do not have open delivery facility at this point in time. In case you are not happy with the item received, you can raise a return request.
Q
How do I cancel my order?
A
An order can be cancelled via your CLYMAA account page until the order is shipped out. Go to order history page and cancel the order.
In case the order is already shipped out, please call us on 09830793949 or write to us via contact us page. We will initiate the cancellation process.
Q
How do I add new products or remove some products from my order?
A
You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.
Q
Will you list the items ordered on the package / box received?
A
We follow discreet packaging, hence we do not mention product details on the package. However we do send an invoice for the order placed with the product details to your email id.
Q
Can I change my shipping address/Contact details after I have placed my order?
A
We can certainly change the address in case the order is not yet shipped from our end. Call us at 09830793949 or contact us to get it changed. If the order is already shipped out, we will not be able to make any changes.
Q
I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?
A
As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price.
CLYMAA Coins
Q
What are CLYMAA Coins?
A
CLYMAA Coins are as good as cash (1CLYMAA Coin=1 Rupee). You can use CLYMAA Coins to buy any item on our site (no strings attached). CLYMAA coins will be auto applied on the payment page.
Q
My order value is more than my available CLYMAA Coins. Can I proceed to place order?
A
The balance amount post applying CLYMAA Coins can either be paid via credit card or you can opt to select Cash on delivery as your paymode.
Q
How long are CLYMAA Coins valid?
A
CLYMAA Coins are valid for Six month from the issued date.
Q
Does it apply on all products from the site?
A
Yes. CLYMAA Coins can be used against all products on our site.

DELIVERY
Q
How long do you take to deliver?
A
Delivery time depends on your pin code. You can always check by entering your pin code on the product page, below ‘ADD TO CART’ button.
Q
Do you deliver in my area?
A
We deliver to 20000 pin codes across India. You can always check by entering your pin code on the product page, below ADD TO CART button before proceeding to payment page.
Q
Do you provide Cash on Delivery in my area?
A
We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pincode by entering it on the product page, below ADD TO CART.
Q
When will I receive my order? How can I check whether it is shipped or not?
A
We ship all our orders within 24-48 hours. Once the order is shipped, you will receive an email with the tracking number and the courier details. Click Here to track your order.
Q
I got a mail saying my order has been dispatched. When will it be delivered? What is my courier tracking number?
A
Track your order using the link in your dispatch mail. You can also check your courier details via the same mail.
Q
The tracking number for my shipment appears to be invalid or no records found. Why?
A
It may take up to 24 hours for the order status to be updated on our courier partner’s website. If you are unable to track your shipment post 24 hours, do call us at 09830793949 or contact us to track your order.
Q
I am not in town on the delivery date? Can I choose my delivery date?
A
Once the order is placed, please call us at 09830793949 or contact us and we will try to deliver the order on your preferred date.
Please note, we do not deliver on Sundays and Public Holidays.
Q
I ordered a gift and by mistake I put my name in the shipping address. How can I change it?
A
You can call us at 09830793949 or contact us before the order is shipped and we will be able to edit the contact details for the order.
GST
Q
I am being charged a GST amount on my order. What is GST?
A
GST will have to borne/paid by the ultimate consumer of the product or service.Goods and services tax (GST) is an indirect tax applicable throughout India which replaced multiple cascading taxes levied by the central and state governments.It is a destination based tax on consumption of goods and services.
Q
How is the GST amount decided?
A
Following rules will govern whether or not GST will be applicable on the products purchased by you:
1. GST applicability: For a product, if the total discount percentage greater than or equal to 20% of MRP, then GST maybe collected from customer.
2. GST amount: If applicable, the amount of GST collected from customer depends on category:

Q
If I return the purchased product will the GST amount charged be refunded?
A
Yes. If you return the product as per the returns policy then the applicable GST amount will also be refunded to your CLYMAA account in the form of CLYMAA Coins or if you want to refund it in your bank account we will do so.
Q
If I cancel my order will the GST amount charged be refunded?
A
Yes. If you cancel the order, the applicable GST amount will also be refunded to your CLYMAA account in the form of CLYMAA Coins or if you want to refund it in your bank account we will do so.

PAYMENTS
Q
I have received an error after I entered my card details. What shall I do?
A
We apologize for the inconvenience caused. This can be a temporary issue. Please try again after a few minutes.
Q
The amount has been deducted from the account but the order has not been placed.
A
This could be one the challenges faced when the transaction times out. However if the order is not successfully placed in our system, it will automatically return the amount to your bank within 7 working days.
Q
Why is there no Cash On Delivery service in my area?
A
We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pincode by entering it on the product page, below ADD TO CART button.
Q
Is there a charge for COD order?
A
We charge a nominal convenience charge of ₹60 on all Cash on Delivery orders. This charge shall not be levied if you opt for any prepaid mode such as Debit/Credit card, Wallet, CLYMAA coins or Gift cards.
Q
I have placed a COD order and confirmed it. I would like to make an online payment now.
A
Please call us at 0980794939 or contact us and we will provide you with the bank details to which the amount could be deposited. Once the payment is received, we will process your order and have the same ship out as a pre-paid order.
Alternatively you can cancel the order and place a new prepaid order.
RETURNS
Q
What is your return policy?
A
Please follow the link to read through our terms and conditions on Return policy.
Q
I have received a wrong product. What shall I do?
A
We truly regret the inconvenience caused. Our quality team checks all the orders before dispatching to ensure correct products are delivered to all our customers. If it is not as per your expectation, click on the link and raise a return request.
Q
I have a size issue with the product that I have received. What shall I do?
A
We have a very easy, hassle-free return policy. Click on the contact us and raise a return request for us to resolve your issue.
Q
The pictures shown on the site and the products that I have received are not the same. What should I do?
A
We truly regret the inconvenience caused. Our quality team checks all the orders before dispatching to ensure correct products are delivered all our customers. If it is not as per your expectation, click on the link and raise a return request.
Q
Is pickup facility available in my area?
A
We depend on our courier partners to provide reverse pickup facility across India. You can raise a return request through the below linkto confirm the serviceability of your Pincode.
Q
Can I return a gift?
A
If you received a product as a gift from loved ones and need to return it for an alternate size, please follow our returns guidelines. Click the link and raise a request for returning the item.
Q
Can I return any product bought from CLYMAA?
A
All category can be returned within 15 days of purchase.
Q
Can I get a cash refund of courier charges in case there is no courier pickup from my location?
A
No. Courier charges are only paid in the form of CLYMAA coins and are non-refundable. CLYMAA coins credited are valid for six month and can be redeemed against your next purchase.
Q
How do I initiate a reverse pick up?
A
Follow these instructions to initiate a reverse pick up:
• Click on TRACK ORDER on the top right side of the site
• Enter your email id and order number so that you can be directed to the returns page
• Click return items
• Select the item/s and initiate return
Q
There is no pickup facility in my area. What should I do?
A
Try a different pick up address from where the item can be picked up and also where we can possibly have reverse pickup facility or follow these easy steps to return the products directly to us:
• Pack the products in a box
• Fill the return slip received along with the product package
• Paste the ‘‘Return label ’’ on the box
• Ship the package through any courier service
• 100 CLYMAA Coins will be credited as courier charges
• On receipt of the product at the warehouse, CLYMAA Coins will be credited to your account
In case you do not have the return form, pack the box and courier the product to the below mentioned
address:

Flat No. 401 ,3rd Floor,
22 Krishna Chatterjee Lane. Bally,
Howrah. Pin- 711201.
Tel: 09830793949 (Monday – Saturday, 10:30 am – 6 pm IST)

Q
If I use a marketing coupon/discount and return the items, will I be able to avail the same discount for the next order?
A
No. Discounts are time bound and may vary from time to time.
Q
Will I get the discount amount as a part of my refund value?
A
No. Marketing discounts are non-refundable.
Q
Can I raise a return request more than once on an order?
A
No. Return requests can be raised only once against an order. Click “contact us” page in case you need further assistance regarding this.
Q
Is VAT charges refundable?
A
Yes. VAT charges will be credited back in case it is applied against the returned item.
Q
In case I return the products, will the COD charges be credited back?
A
No. These are one time charges and are non-refundable.
Q
In case I return the products, will the Shipping charges be credited back?
A
No. These are one time charges and are non-refundable.